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user_m01v89
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Tuesday, November 21st, 2023 12:59 AM

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Missing email folders

I logged  in to comcast email today and all my folders are missing.  Need help is restoring them.

Question

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Updated 

9 months ago

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XfinityPeterH

Official Employee

 • 

1.5K Messages

1 year ago

@user_m01v89

Let's try this:
Sign into Xfinity Email using your Xfinity ID and password.
Right-click on the Trash folder or click on the More Actions icon (three lines) next to the trash folder.
Select Recover Deleted Items.
Select the messages you want to restore and then click Move Selected Items.
Select the appropriate destination folder and click OK or Move.
You will have 30 days to recover deleted emails before they become permanently unavailable.
You can select multiple messages by clicking the first email in your list, holding Shift and then clicking the last email in your list.

 

3

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user_habhsp

1 Message

The above did not work.  Can you please help.

1 year ago

0

Again

Expert

 • 

31K Messages

@user_habhsp​ 

In webmail, if you see a right arrow next to the Inbox click on that to see if your folders show up.  Or scroll down to the bottom of the page and on the left hand side you should see Show/Hide folders.  If it says "Hide" click on that.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

1 year ago

0

XfinityBenjaminM

Official Employee

 • 

1.6K Messages

@user_habhsp Did you have a chance to go through the steps that our Expert @Again provided you? If you are still having any trouble, please let us know.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

EG

Expert

 • 

107.2K Messages

1 year ago

The concern is not "Xfinity Compliments" related............................ Topic moved here to the proper help section for assistance. 

(edited)

0

0

Again

Expert

 • 

31K Messages

1 year ago

@user_m01v89 

I logged  in to comcast email today and all my folders are missing.  Need help is restoring them.

When you are logged in do you see an arrow next to your Inbox.  If so, is it pointing to the right?  If so, click on it.

Also, down at the bottom of the left hand side you might see "Show folders".  Click on that.

I hope that helps!

5

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parisj

Visitor

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1 Message

found comcast folders on computer, cant find on phones, how to recover folders on iphone

11 months ago

0

user_3l8mqr

2 Messages

I'm having the same problem. I believe this all started 2 days ago when xfinity made me log in to all my Xfinity apps and change password.  Xfinity "chat" is TOTALLY USELESS! I spent 45 minutes on an on-line chat with Apple and they couldn't help me. They suggested it likely was Xfinity issue. Desktop is the only email that's working propertly with all my folders and sub-folders. Ipad shows all the emails but they don't seem to be synced with desktop. Same for iphone. HELP

11 months ago

0

user_3l8mqr

2 Messages

I need to add that the ONLY folders I can see are IN and TRASH. About 20 folders and subsequent sub-folders are missing. I have deleted the MAIL app and re-installed. Have also done a hard reset on my iphone. I have attempted this 'fix" at least 25 timesl 

11 months ago

0

XfinityMartyR

Official Employee

 • 

1.5K Messages

@parisj You may need to redo the setup of your Comcast.net email on your iPhone so that your folders sync over. You can find the instructions here: How To Set Up Your Xfinity Email Address With an Email Program

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

CCJodie

Problem Solver

 • 

1.3K Messages

@user_3l8mqr Let's take a closer look at this for you. Please send us a direct message with your full name and service address. 

Here are the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I no longer work for Comcast.

11 months ago

0

user_zl3df3

1 Message

11 months ago

I also have the problem, all my folders have disappeared. Accessing my account via the Xfinity web portal, I don't see the files there either. I tried the suggestions on this page; restoring from trash, show/hide folders, pressing arrow by inbox to show folders. I urgently need help, would someone from Comcast please respond?  

1

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XfinityAlyssaA

Official Employee

 • 

1.7K Messages

Good afternoon @user_zl3df3, and thank you for reaching out on our Community Forums. We're sorry to hear that your folders have disappeared and appreciate you trying those suggestions. May I ask what type of device you are using to access your email folders? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

user_dzj33s

1 Message

10 months ago

What change did Xfinity make that is causing loss of Email Folders from the web based site? Based on all of the Forum discussions, this appears to be a global incident. 

I've noticed in the last week or so, that several of my folders are being emptied and renamed with "recovered" however some folders have completely disappeared.    And they do not show up in Trash for me to recover.

Why is this happening?

1

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XfinityDena

Official Employee

 • 

2.5K Messages

@user_dzj33s I am sorry to hear about the missing content of your email. Have you updated your password recently? Are you on the Xfinity website or are you using a 3rd party app?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

johnusps

Visitor

 • 

7 Messages

9 months ago

I am missing some of my email folders. I am logged in via the website. How can I get them back?

4

0

Again

Expert

 • 

31K Messages

@johnusps​ 

I am missing some of my email folders. I am logged in via the website. How can I get them back?

Make sure you have all the arrows in the left pane pointing downward.  Also, at the bottom of that pane is a Show/Hide folders link to click on.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

9 months ago

0

johnusps

Visitor

 • 

7 Messages

No luck. Still missing folders. 

9 months ago

0

Again

Expert

 • 

31K Messages

@johnusps​ 

No luck. Still missing folders. 

Two things to try: clear your cache and/or try a different browser.  If using Edge or Chrome try Firefox.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

9 months ago

0

XfinityMartyR

Official Employee

 • 

1.5K Messages

 

johnusps Did the suggestion mentioned by @Again help you find the missing folders? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

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