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Tuesday, November 21st, 2023 12:59 AM

Missing email folders

I logged  in to comcast email today and all my folders are missing.  Need help is restoring them.

Official Employee

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857 Messages

14 days ago

@user_m01v89

Let's try this:
Sign into Xfinity Email using your Xfinity ID and password.
Right-click on the Trash folder or click on the More Actions icon (three lines) next to the trash folder.
Select Recover Deleted Items.
Select the messages you want to restore and then click Move Selected Items.
Select the appropriate destination folder and click OK or Move.
You will have 30 days to recover deleted emails before they become permanently unavailable.
You can select multiple messages by clicking the first email in your list, holding Shift and then clicking the last email in your list.

 

Expert

 • 

101.6K Messages

14 days ago

The concern is not "Xfinity Compliments" related............................ Topic moved here to the proper help section for assistance. 

(edited)

Expert

 • 

29.9K Messages

14 days ago

@user_m01v89 

I logged  in to comcast email today and all my folders are missing.  Need help is restoring them.

When you are logged in do you see an arrow next to your Inbox.  If so, is it pointing to the right?  If so, click on it.

Also, down at the bottom of the left hand side you might see "Show folders".  Click on that.

I hope that helps!

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