Misleading promotion and unauthorized plan change

Dear Xfinity Customer Support,

I would like to file a formal complaint regarding a misleading promotion and the handling of my account.

In March, I signed up for an internet plan advertised at $45 per month, which included 1 free mobile line for one year. At that time, I explained clearly to the representative that I could not activate my internet service yet because my home was still under renovation and I needed more time before installation.

During the call, the representative strongly pushed me to activate the free mobile line immediately and kept me on the phone for a long time despite my repeated concerns. I clearly stated multiple times that I would not be able to activate the internet service until my home renovation was complete, and I specifically asked whether activating the mobile line first while postponing internet activation would affect my promotion or internet plan. The representative repeatedly confirmed that this was fine and assured me I could activate my internet service later without any issues.

Now that my home renovation is nearly complete, I planned to activate my internet service in two weeks. However, I recently discovered that my internet plan had been canceled without my permission. I also found out that the mobile line was not actually free for one year as promised. When I contacted customer service, I was told that the original $45 internet plan was no longer available and that the price is now $55 per month.

I feel that I was misled and unfairly pressured into activating the mobile line under false information. If I had known this would affect my internet plan or that the mobile line would not be free as promised, I would never have agreed to activate it.

I am requesting that Xfinity honor the original promotion of $45 per month with the free mobile line as originally promised, or provide an appropriate resolution for this issue. I would also like this matter to be formally reviewed as I feel this situation was deceptive and unacceptable.

Please investigate this matter and respond as soon as possible.