Marcus Emails Blocked

@user_4045xx​ Yes, I went thru all the same thought processes myself and with the Marcus rep. Since I’m receiving other emails from Marcus, it didn’t make sense to set up a new email address or use a less secure address just to solve a Comcast issue. Just FYI, I figured out how to send a DM to Comcast and received a reply earlier. They said to call their Customer Security Assurance Team as they were equipped to assist with this issue. The phone provided was 1-888-565-4329 (8am to 12am Eastern time 7 days/wk). I’m going to try calling tomorrow but wanted to share this info so you could try calling as well. Good luck! P.S. You will need the Marcus domain name. I typed it in my original thread but it was removed. You might need to contact Marcus to get that info before you call. :-)

Welp, this was useless. Comcast insists they are not blocking these emails and told me to call Marcus. I called Marcus (again) and they said it’s Comcast blocking the emails. Round and round I go. The only sliver of good news is Marcus is supposedly working in this. With any luck, they will figure it out eventually. 

For your amusement (not that any of this is amusing), see my thread in this forum at:

https://forums.xfinity.com/conversations/email/comcast-incoming-email-blockage-and-xfinity-comcast-support-circus/66abe3f438e9a26c9e6d4abb

Comcast is [Edited: "Invalid"].  Not only for no apparent reason, but they don't even know they are doing it, and (as far as my experience so far shows) can't even diagnose the issue.

People are fools for using their @comcast.net addresses for their primary email, but I understand how difficult it is to change.

@user_4045xx​ I'm sorry to hear of the issues you're having with the Marcus email communications. We do have a great website that you can report issues with receiving emails. Have you by chance gone to this site, selected postmaster, and provided email address you're having issues with? 

https://spa.xfinity.com/advanced-security?faq=report-website-blocked

@PleaseFixThis_​ I've been having the same issue exact issue for several months now. I put off trying to contact Comcast because I knew it would be a nightmare to even find how to contact them, and then likely get no answer. I also thought of switching my accounts to another email, but like other comments here, it is one I use for more junk and not official information.

@XfinitySara​ Wouldn't it be awesome if Comcast and Marcus could get together and fix this issue, rather than making each and every individual customer try to fix it and get the runaround?

Also, this postmaster section only allows you to report an issue with sending email, not with receiving. The choices to report are: "I'm not able to send email to Comcast customers"; "I can't reach a website that I want to go to"; "I failed ID verification at a retail store."

@user_ef2882​ Yeah, pretty limited options. 

A reminder here that:

a) No amount of user contact with Xfinity will fix this problem, (including editing your Safe Senders list, whether enabled or not) and

b) Marcus needs to go through the full nightmare that I did to get anything done, and there is no guarantee / contact / estimate that it will work.

The best "solution" is to abandon your @comcast.net email address, and move somewhere else, because Comcast / Xfinity is [some word that would get edited out] at running reliable email.  You can forward your @comcast.net email to your new email address, which makes it a little easier to transition.

@user_ef2882​ Been thru this too. And I now have 4 accts so getting 4 statements per month. Getting inundated with mail. Thought the entire point of email was so we could receive electronic mail. I have officially given up trying to get Comcast to resolve this. They keep giving everyone the run around so it’s clear they either don’t know how or aren’t willing to fix it. Argh. 

@user_ef2882​ Exactly my problem !!! Thank you, it helps to know I'm not the only one !