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Wednesday, January 7th, 2026 2:22 PM

Mail filters missing from email

Unable to add new filter to email.  category missing from list

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Gold Problem Solver

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27K Messages

1 day ago

Unable to add new filter to email.  category missing from list

If you are using a phone or tablet, "Filter Rules" may not be visible unless you switch the browser to "Desktop site" mode, see the image posted in https://forums.xfinity.com/conversations/email/filter-rules-option/625d7d37ee0ef23e526259d7?commentId=6266e72e36b3dc41e2a6c117 for an example using Chrome on an Android phone. Unless the device screen is very large, you are likely to find filters difficult to use in "Desktop site" mode.

ETA: https://forums.xfinity.com/conversations/email/cant-access-email-filter-rules-from-phone/6556652220a91817c991270c?commentId=65593c1277f8594310300fac illustrates this. 

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

(edited)

Expert

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33.3K Messages

18 hours ago

@user_zat34u 

Unable to add new filter to email.  category missing from list

What category is missing from the list.

Gold Problem Solver

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27K Messages

17 hours ago

... What category is missing from the list.

Please see the images in https://forums.xfinity.com/conversations/email/filter-rules-option-is-missing/64f17194de75d267de8336e1

or https://forums.xfinity.com/conversations/email/cant-access-email-filter-rules-from-phone/6556652220a91817c991270c?commentId=65593c1277f8594310300fac.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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