Visitor
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1 Message
Mac client is not connecting to yahoo email
Hi, my email was transitioned to Yahoo. This was done while I was using my iPhone and Safari. I am able to access emails there just fine. I normally access my email using the email client on my MacBook Pro just called "Mail". My old connection stopped working. I tried updating the password on the old connection but it would not connect. I then created a "new account" on "Mail" using the Yahoo account option that "Mail" has and it appears to have connected to my Yahoo account correctly or at least added it with my email and password but it does not display any emails and I have tried sending an email and it is unable to send it. I tried re-adding the account but the "Mail" cleinit says that I already have that Yahoo account. Can anyone help me to access my email from my "Mail" client? Thanks.
XfinityJorge
Official Employee
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2.6K Messages
12 hours ago
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
(edited)
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Cytherion
5 Messages
11 hours ago
Had this problem too, this is the fix.
On Yahoo's website, once you are logged in to your account, instead of using the password Yahoo created for the new account, do this.
Password
1. If in mail, go to your account settings, click on your icon in the upper right-hand corner, select manage your account
2. Under the main search bar at the top, click Security
3 Scroll down to the box that says external connections
4. Select the app passwords tab
5. There will be a "Create app password" button. Click it. If you do have other app passwords to the right of the box there is an icon and link that says "Create App Password." Click it.
6. This pops up a dialogue box: Enter your app's name. Put in something like Mac Mail.
7. Click Generate Password.
8. Another dialogue box will pop up with your password and an option to copy it. Click copy
9. Go to Mac Mail
10. On the Apple bar, select Mail, then add account.
11. Type in your email address.
12. In the list, select Other Mail. Do not select Yahoo from the list.
13. In the dialogue box, it should already populate the email field and have a password field
14. Paste in the app password that was generated in steps 7 and 8. IMPORTANT: Do not use your actual email password
15. It will time out because it is trying to use the old Comcast email servers this is fine. The Incoming and Outgoing mail server fields are now editable.
16. Put in the following.
17. Click Sign In, and it will connect.
Additional Info: If needed, here are the correct server settings from Yahoo, but everything should work at this point.
Incoming Mail (IMAP) Server
Outgoing Mail (SMTP) Server
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