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user_vg1c0o
1st Topic

Visitor

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8 Messages

Thursday, June 19th, 2025

Lost emails

All of my emails older than 6-10-25 have been deleted by Xfinity.  A customer service representative told me on the phone yesterday that she requested them to be reinstated, that I was to wait two hours, sign back in and they would be reinstated.  It has been over 24 hours and the emails still do not appear.  I need some of those emails for legal purposes.  Can anyone assist?  Thank you.

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Updated 

11 days ago

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XfinityDena

Official Employee

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3.6K Messages

3 months ago

Thank you for reaching out @user_vg1c0o I am sorry to hear your email is missing. How are you accessing your emails, through an app or Xfinity website? 

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user_vg1c0o

Visitor

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8 Messages

I access my email exclusively through the Xfinity website.

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3 months ago

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XfinityOrlandoM

Official Employee

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2.5K Messages

@user_vg1c0o

Thanks for clarifying, go ahead and send us direct message  with your name & address .

 

Here's the detailed steps to direct message us:

 

  • Click "Sign In" if necessary
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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user_vg1c0o

Visitor

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8 Messages

Is there any timeframe for a resolution?  I sent Xfinity Support a message as you suggested and haven't received any response.  

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3 months ago

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XfinityOrlandoM

Official Employee

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2.5K Messages

@user_vg1c0o

Hello,  we still have you in the direct message and sent you a message already. We look forward from hearing from you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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user_vg1c0o

Visitor

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8 Messages

Apologies.  I missed the email you sent yesterday.  I just responded.  Thank you.  

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3 months ago

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amariegc

Regular Visitor

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4 Messages

11 days ago

I have same issue as above. Email message prior to 8/26/25 are no longer showing.   I did not delete, and have not changed settings. I've tried three different browsers (Safari, MS Edge, Firefox) they are not there. I have cleared cache, cookies etc Please advise solution as many of the messages lost are important business communication. Thank you!

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XfinityAirelle

Official Employee

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2.9K Messages

@amariegc Hi there! We have already received your private message regarding this issue and will respond there shortly. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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11 days ago

0

amariegc

Regular Visitor

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4 Messages

Thank you! The auto message response to my PM indicated that a forum message was needed so...

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11 days ago

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