Lost emails

All of my emails older than 6-10-25 have been deleted by Xfinity. A customer service representative told me on the phone yesterday that she requested them to be reinstated, that I was to wait two hours, sign back in and they would be reinstated. It has been over 24 hours and the emails still do not appear. I need some of those emails for legal purposes. Can anyone assist? Thank you.

Responses

XfinityDena

Official Employee

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3.3K Messages

2 days ago

Thank you for reaching out @user_vg1c0o I am sorry to hear your email is missing. How are you accessing your emails, through an app or Xfinity website?

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user_vg1c0o

Visitor

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4 Messages

I access my email exclusively through the Xfinity website.

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2 days ago

0

XfinityOrlandoM

Official Employee

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2.2K Messages

@user_vg1c0o

Thanks for clarifying, go ahead and send us direct message with your name & address .

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 days ago

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user_vg1c0o

Visitor

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4 Messages

Is there any timeframe for a resolution? I sent Xfinity Support a message as you suggested and haven't received any response.

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23 hours ago

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XfinityOrlandoM

Official Employee

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2.2K Messages

@user_vg1c0o

Hello, we still have you in the direct message and sent you a message already. We look forward from hearing from you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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Reply

23 hours ago

0

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user_vg1c0o

Visitor

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4 Messages

Apologies. I missed the email you sent yesterday. I just responded. Thank you.

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23 hours ago

0

Email

user_vg1c0o

Lost emails

XfinityDena

user_vg1c0o

XfinityOrlandoM

user_vg1c0o

XfinityOrlandoM

user_vg1c0o

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