1 Message
Login Loop (and eventual timeout)
Hi! I'm trying to access my old comcast email so I can recover an account on another service and have future access for anything else. I found a few posts online and support posts here already, so I've tried the suggested fixes: multiple browsers, multiple ways to access the email, and clearing the cache/history. I saw that it was a backend issue in another post, can you check if that's the case here? I think it has to do with me not accessing the email in a while, so it might've locked up or disabled.
Thank you so much!
PS- The loop happens at https://connect.xfinity.com/appsuite/
XfinityFrank
Official Employee
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1.3K Messages
1 year ago
Hi there @user_78sa7a Thanks for reaching out on the community forums! I would be happy to check on this for you! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address that the email may be associated to, as well as the email address to get started. Thanks!
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user_rmshu0
2 Messages
1 year ago
I am in the exact same situation!
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Here4Help
Expert
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192 Messages
1 year ago
@user_78sa7a & @user_rmshu0
I had the same issue a few weeks back. I found that logging into the Xfinity MyAccount page first and then while still logged in I use a new browser tab to go to the email page and that has ensured I am already logged in and ready to use my email. I have continued to use this method as an option to avoid the "loop".
I hope this helps.
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