login failure

This just happened. All attempts to access my email or log in to any xfinity site using the Firefox browser (v. 147.0.3 (64-bit)) have failed. I get an "enter user name" box and then the message:

Access Denied

You don't have permission to access "http://login.xfinity.com/login" on this server.

Reference #18.87ed2117.1771191441.7c781e37

https://errors.edgesuite.net/18.87ed2117.1771191441.7c781e37

I'm using Chrome to post this (since I also couldn't log into the forums with Firefox).

I don't close Firefox when shutting down my computer for the night, and ordinarily a window with my email is available when I boot back up. Today, when I turned to that window I instead got the login box followed by the error message.

I'm unaware of any updates to Firefox that happened overnight, but when I logged into my email with Chrome, I got for the first time the message about migrating to Yahoo. That's the only change of which I am aware.

What happened?

Thank you for any explanation--especially one that provides a solution!

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Expert

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33.5K Messages

2 days ago

@User_8bs01h

This just happened. All attempts to access my email or log in to any xfinity site using the Firefox browser (v. 147.0.3 (64-bit)) have failed. I get an "enter user name" box and then the message:

Access Denied

You don't have permission to access "http://login.xfinity.com/login" on this server.

Reference #18.87ed2117.1771191441.7c781e37

https://errors.edgesuite.net/18.87ed2117.1771191441.7c781e37

I'm using Chrome to post this (since I also couldn't log into the forums with Firefox).

I don't close Firefox when shutting down my computer for the night, and ordinarily a window with my email is available when I boot back up. Today, when I turned to that window I instead got the login box followed by the error message.

I'm unaware of any updates to Firefox that happened overnight, but when I logged into my email with Chrome, I got for the first time the message about migrating to Yahoo. That's the only change of which I am aware.

What happened?

Thank you for any explanation--especially one that provides a solution!

Have you cleared your cache and cookies? Signed out [if applicable]. Closed your browser and started a new session? Then try this link to get your email: https://connect.xfinity.com/appsuite

Have you migrated to Yahoo! Mail?

User_8bs01h

Regular Visitor

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20 Messages

2 days ago

P.S. I haven't changed any browser settings in the past 24+ hours. On my end, everything is as it was the last time I read my email in Firefox.

Again

Expert

•

33.5K Messages

@User_8bs01h

P.S. I haven't changed any browser settings in the past 24+ hours. On my end, everything is as it was the last time I read my email in Firefox.

It was probably a browser update.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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11 hours ago

User_8bs01h

Regular Visitor

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20 Messages

It wasn't a browser update. (I checked the update history to confirm this.)

Everything has been working properly since my post to that effect 2 days ago. I don't, though, like unexplained glitches. As I'd indicated, the only visible change on my end was the one message re: migrating to Yahoo that I received when logging in with Chrome. I didn't study that popup, but it is possible that it had code I'd set Firefox to block. If that's plausible, I'm satisfied with that as the explanation.

10 hours ago

User_8bs01h

Regular Visitor

•

20 Messages

P.S. Well, I thought things were working. I tried signing in to post the above message and first got the login failure message. I then switched to Chrome to post it and returned to Firefox to close the window. Before doing that, I tried signing in one more time--and it worked. Since between the two attempts I changed nothing on my end, it looks like the problem is caused by something "upstream."

10 hours ago

XfinityVictor

Official Employee

•

2K Messages

User_8bs01h Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

10 hours ago

Email

User_8bs01h

login failure

Access Denied

Again

Access Denied

User_8bs01h

Again

User_8bs01h

User_8bs01h

XfinityVictor

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