Regular Visitor
•
18 Messages
login failure
This just happened. All attempts to access my email or log in to any xfinity site using the Firefox browser (v. 147.0.3 (64-bit)) have failed. I get an "enter user name" box and then the message:
Access Denied
You don't have permission to access "http://login.xfinity.com/login" on this server.
Reference #18.87ed2117.1771191441.7c781e37
https://errors.edgesuite.net/18.87ed2117.1771191441.7c781e37
I'm using Chrome to post this (since I also couldn't log into the forums with Firefox).
I don't close Firefox when shutting down my computer for the night, and ordinarily a window with my email is available when I boot back up. Today, when I turned to that window I instead got the login box followed by the error message.
I'm unaware of any updates to Firefox that happened overnight, but when I logged into my email with Chrome, I got for the first time the message about migrating to Yahoo. That's the only change of which I am aware.
What happened?
Thank you for any explanation--especially one that provides a solution!




Accepted Solution
Again
Expert
•
33.5K Messages
3 hours ago
@User_8bs01h
Have you cleared your cache and cookies? Signed out [if applicable]. Closed your browser and started a new session? Then try this link to get your email: https://connect.xfinity.com/appsuite
Have you migrated to Yahoo! Mail?
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User_8bs01h
Regular Visitor
•
18 Messages
8 hours ago
P.S. I haven't changed any browser settings in the past 24+ hours. On my end, everything is as it was the last time I read my email in Firefox.
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