legit emails go directly to spam

ALL emails from Delta Airlines started going directly to spam on 6/25. When marked as 'not spam' they bounce right back to spam and never get to the inbox. I created multiple filters to try to get them to the inbox, but none of them work. I also added Delta to the address book but they are still going directly to spam. So I am not getting notifications of flight delays, gate changes, etc. Is Delta email address [Edited: "Personal Information"] somehow on Comcast's blocked list? Any advice is appreciated, TIA.

Responses

Latoque

Expert

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29.7K Messages

2 years ago

Call Comcast security. They handle any blocking issues-------------

Comcast Customer Security Assurance

Normal business hours (6:00 am to 2:00 am EST, 7 days a week) 1 - 888-565-4329

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user_6c6e84

Visitor

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2 Messages

@Latoque Thank you. I did call them and was on the phone for almost an hour. The representative said she checked a box for 'safe email' in settings. I didn't think that was the issue and it wasn't because the emails are still going straight to spam. And on top of that, now all emails from T-Mobile are doing the same thing. I keep marking them as 'not spam' but they just bounce right back to the spam folder. I then DM'd another rep who basically said to just keep marking them as 'not spam' and eventually the system will learn to put them in the inbox! Very frustrating, wish they could be more helpful.

2 years ago

0

XfinityArmand

Official Employee

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2.1K Messages

2 years ago

Hello @user_6c6e84! Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum to voice your concerns. No worries! You have reached out to a team of experts best trained to ensure that you are having the best experience with your service and will get this addressed for you. So that we can get started, please feel free to shoot us a private message with your full name and service address. That way we can get a clear look at what is going on.

To send a "direct message" / "private message" message to Xfinity Support:

• Click "Sign In" if necessary

• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

• - An "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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user_6c6e84

legit emails go directly to spam

Latoque

user_6c6e84

XfinityArmand

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