Junk to Trash

@user_egtfse That sounds super frustrating, especially since you’ve already taken the right steps by blocking the senders and reporting them as spam. If emails from specific senders keep getting moved to Trash instead of staying in Junk, here are a few things to check and try:

1. Check Your Email Filters

Sometimes, email rules or filters can override junk mail settings.

• Go to Xfinity Webmail (connect.xfinity.com) on a browser.
• Click the gear icon ⚙️ (Settings) > Mail Settings > Filter Rules.
• Look for any rules that might be moving emails to Trash automatically and adjust or delete them.

2. Confirm Blocked Senders Are in the Right List

Blocking senders should stop their emails from even reaching your inbox:

• In Xfinity Webmail, go to Settings > Security > Email Safe List & Blocked Senders.
• Make sure the senders are actually added to the blocked list.
• If they're still getting through, try removing and re-adding them to refresh the block.

3. Clear Cached Email Data on Your Devices

Since this happens on both your iPhone and iPad, it could be a sync issue. Try this:

• Log out of your Xfinity email on both devices.
• Delete and re-add your Xfinity email in your Mail settings (this forces a fresh sync).
• Restart your devices and check if the issue continues.

4. Test Deleting Emails One at a Time

Instead of deleting all junk emails at once, try deleting them one by one and see if certain emails consistently land in Trash instead of disappearing.

Let me know if any of these help! Hopefully, we can get those stubborn emails to stop sneaking into your Trash. 

This is happening on all devices including my desktop computer. This has been 

happening since an internet outage the first part of July. I have tried all the suggestions to no avail .

I am not having a positive experience since switching to Xfinity Mobile. I have not been able to get my email in the mail app. they are coming in in a OX email app. I am getting ready to switch carriers.  I am elderly and cannot stand around a Xfinity store which are few and far between.