Visitor
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5 Messages
Issues When Trying to Logout of Email
When I attempt to logout of email on the Xfinity web-site I get a message stating, "Server unreachable". It then slowly retrieves my email again. This can occur up to four or five times when I finally get successfully logged out.
I have been receiving this error for the last two years. When I was an Xfinity customer (I no longer am) I found a workaround. Switching to the Voice tab and then logging out worked 100% of the time. I have not only encountered this issue when accessing email in the U.S. but also while traveling in Australia, New Zealand and on cruise ships.
Is there a solution or workaround to this issue?
Latoque
Expert
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29.3K Messages
3 months ago
Accessing Comcast email outside of the U.S. has always been problematic. But in the U.S., have you tried using a different browser to see if the same issues occur?
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XfinityAirelle
Official Employee
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1.2K Messages
3 months ago
Hi there! Thanks for taking the time to reach out to us today. We are sorry this has been an issue for you for so long. Do you have the email connected to Outlook or something similar?
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user_d193a2
Visitor
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5 Messages
3 months ago
I clear cookies and caches daily. The computer is also rebooted every day.
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user_d193a2
Visitor
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5 Messages
2 months ago
I rarely use other browsers. The few times I have tried Edge it has worked. However since the issue is sporadic I am not sure if having the site work a few times using Edge means much of anything.
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