U

Visitor

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5 Messages

Thursday, March 16th, 2023 2:43 PM

Issues When Trying to Logout of Email

When I attempt to logout of email on the Xfinity web-site I get a message stating, "Server unreachable".  It then slowly retrieves my email again.  This can occur up to four or five times when I finally get successfully logged out.

I have been receiving this error for the last two years.  When I was an Xfinity customer (I no longer am) I found a workaround.  Switching to the Voice tab and then logging out worked 100% of the time.  I have not only encountered this issue when accessing email in the U.S. but also while traveling in Australia, New Zealand and on cruise ships.

Is there a solution or workaround to this issue?

Latoque

Expert

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29.3K Messages

3 months ago

Accessing Comcast email outside of the U.S. has always been problematic.  But in the U.S., have you tried using a different browser to see if the same issues occur?

Official Employee

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1.2K Messages

3 months ago

Hi there! Thanks for taking the time to reach out to us today. We are sorry this has been an issue for you for so long. Do you have the email connected to Outlook or something similar? 

Visitor

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5 Messages

@XfinityAirelle

I don;t have anything connected to it.  I am using Firefox to access it.

Official Employee

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756 Messages

@user_d193a2 Thank you for letting us know. Have you cleared your cache and cookies and shut the browser windows down? This will clear all the browser history on the computer and log you out of the account. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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5 Messages

3 months ago

I clear cookies and caches daily.  The computer is also rebooted every day.

Official Employee

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756 Messages

Is this happening on just one computer or every device that you have? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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5 Messages

@XfinityTimothyA​ 

It has happened on both devices I use.  Both run Windows 11 with all the latest patches.

Problem Solver

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577 Messages

@user_d193a2 Thank you for confirming that as well. Just to confirm what an earlier comment recommended, when in the U.S. at least, are you able to try a different browser other than Firefox to see if you experience the same server connection issue upon logging out?

I no longer work for Comcast. 

Visitor

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5 Messages

2 months ago

I rarely use other browsers.  The few times I have tried Edge it has worked.  However since the issue is sporadic I am not sure if having the site work a few times using Edge means much of anything.

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