Visitor

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1 Message

Saturday, February 14th, 2026 5:25 PM

Issues accessing my email account [Edited]

cant get into my email

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Expert

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33.5K Messages

16 hours ago

@user_wl4nij 

cant get into my email

Why not?

We need more information in order to help you.

How are you trying to access your email?  Any error messages?

Official Employee

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645 Messages

2 hours ago

Good morning @user_wl4nij, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having accessing your email, as someone that uses email for work and in my personal life, I can understand the need to make sure you have access, and you have come to the right place for assistance. To piggyback off the questions that @Again asked, how are you accessing your email, is it through the Xfinity website, or using a third party app like Outlook?

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