Contributor
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50 Messages
Is this legit?
I received an email today:
X finity
It's time to update your Comcast-Xfinity account
We emailed you last month to let you know about changes we are making to our Terms of Service and Privacy Policy. These changes are key steps towards creating what's next for our consumers, like you, while empowering them with transparency and controls over how and when their data is used.
in order to continue to access your Mailbox after February 15th, 2025, you will need to Confirm you accept the Terms of Service. Click here and Re-login and Update now!
in order to continue to access your Mailbox after February 15th, 2025, you will need to Confirm you accept the Terms of Service. Click here and Re-login and Update now!
If you do not want the new Terms of Service and Privacy Policy to apply to you, you will no longer be able to access your account from February 15th, 2025. If you would like the contents of your email account, you may obtain a copy of your data by clicking here Thank you for your time and cooperation.
Comcast Cable, One Corncast Center
1701 JFK Boulevard, Philadelphia, PA 19103
1701 JFK Boulevard, Philadelphia, PA 19103
I started to do just blindly do this, but when I clicked on the hyperlink, the password box did not hide my password, so I stopped and returned to the email. I noted that xfinity has never sent an email with "X finity" written like that and language is sketchy such as one of the sentences did not begin with a capital letter. I checked the source "Return-Path: [Edited: "Phishing Email"]" does not seem valid.
Can you please confirm that this is a fake request - I've moved it into spam. Thanks
Accepted Solution
XfinityDemitrius
Official Employee
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1.8K Messages
2 months ago
Hey @user_9c0645, Thank you for taking the time to reach out. If you are using the Xfinity Email web portal, the Verification badge that @BruceW would let you know if from an official Xfinity source. The email also does not look valid as it says "Dear Mail user". As a general rule, you should take any questionable emails and report as spam. You can also visit our Xfinity Email web portal directly and if anything is needed such as TOS updates and more, a notificational pop-up should populate for verification. Thanks for the help @BruceW!
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BruceW
Gold Problem Solver
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26.3K Messages
2 months ago
Don't do it! The email is a scammer phishing message. For any message to a Comcast.net address that claims to be from Comcast/Xfinity, check your email with Xfinity Connect webmail (https://connect.xfinity.com/) and look for the XFINITY Verified Email logo. If the logo is missing when you view the message in webmail, the message is not from Comcast/Xfinity. Note that anyone can insert an "Verified" image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:
See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you view their web email site in a browser.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
(edited)
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GeneLa56
Contributor
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83 Messages
2 months ago
Scammers: Over a period of 6 weeks, I have gotten several very legitimate looking emails claiming to be from XF saying I need to change my credit card for auto-pay and please "click here". Nope, ain't gonna do it...
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user_9c0645
Contributor
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50 Messages
2 months ago
Thanks, Bruce - I didn't know about the verified logo and appreciate the explanation concerning it. I will definitely be checking for that in the future!
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