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Is this a legitimate email message from Xfinity? [Edited]
Is this a legitimate email message from Xfinity? See below.
---------- Original Message ----------
From: E-mail Service <[Edited: "Personal Information"]>
To:
Date: 05/11/2026 11:47 AM EDT
Subject: 🟥 Important Update from Comcast
MyXfinity®
Important Reminder from Comcast
We are in the process of upgrading our system, and the old mailbox version will soon be deactivated. To keep accessing your email, please log in using the link below:
UPDATE HERE
Thank you for your prompt response.
Please do not reply to this message, as it is not monitored.
Best regards,
BruceW
Gold Problem Solver
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27.4K Messages
1 hour ago
No, it is not. "Update" emails that have any sort of "click here or lose your access" demand are almost always scams, and the claims in that email are false.
Do not click!
If possible, check email that claims to be from Comcast/Xfinity with their Connect webmail (https://connect.xfinity.com/) and look for the XFINITY Verified Email logo. See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site, and only for email sent to a Comcast.net address.
To report a scam email follow the instructions under the "How do I report phishing email sent to or from a Comcast.net email account?" heading on https://spa.xfinity.com/help/email-abuse?faq=spam-email.
If you are wondering about "conversion to Yahoo" messages, legitimate ones look like the example in https://forums.xfinity.com/conversations/email/68e5cc7e19d01b57e46b0864?commentId=68e64c7119d01b57e46df868 and appear when you log in to https://connect.xfinity.com/. Also see https://www.xfinity.com/support/articles/yahoo-email-migration-overview and https://help.yahoo.com/kb/new-yahoo-mail/SLN36803.html.
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