iPhone Mail app - 5 Email accounts but Xfinity emails are BLOCKED when I use Non-Xfinitiy WiFi

Hello @user_l2mg7t. This looks to be a security issue on Apples end that could have resulted from a recent update on the phones. Please contact the manufacturer for further assistance.

@user_5c00ix - We can help! Which email boxes are you using that are missing? This article has detailed info on how you can set up your Xfinity email address with an email program that may help. 

That’s correct. On on our iPhones, using native mail app, on a non-Xfinity WiFi. 

All laptops and desktops worked using web-access to XFinity emails while on non-Xfinity-WiFi. 

@phjr12​  Feels “punitive” to block our IPhone’s mail app because we aren’t using your WiFi. 

Works fine on data. Works fine in a web browser.

@phjr12 Thank you so much for those details! I would like to take a look at your services to help with troubleshooting further. If you can please send me a Direct Message with your full name and your full service address. 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

@phjr12​ have you found a resolution?  I have now run into this same problem out of the blue.  I do not use xfinity at home anymore but still use the email.  I can no longer access through the email app on my iPhone on WiFi but can access on data.

Thank you for reaching out to us @user_n1l8lw! Could you please reset/change the password for your Xfinity email following the steps in this link here?

After changing the password, please log out/remove the email from your iPhone’s mail app. Then please make sure your email has third party access enables. To enable third-party access to apps such as Apple mail, please:

Sign in to your comcast email through the website here
Select the settings (gear icon) in the top right
Select “Email Settings” below the gear icon
Select “Security” in the top left
Make sure the box below “Third Party Access Security” is checked 

After changing the password, deleting/removing the email from your iPhone’s mail app settings, and enabling third-party access we will want to follow the steps in this article here to make sure the Xfinity email is correctly added the email app on your iPhone.

I’m having the exact same issue.

@mroczka​  me too

hours trying to fix. Now i shut off wifi to check email and have to use data

has anyone found a solution?  I have the same problem.  I can send send and receive my comcast email accounts using data and wifi is off, but when I use 3rd party wifi I am unable to access my comcast emails.

Thank you so much for taking the time to reach out to us, user_s3y7af. Have you attempted to reset your Xfinity email password? Once you have done that, can you follow these steps After changing the password, deleting/removing the email from your iPhone’s mail app settings, and enabling third-party access we will want to follow the steps in this article here to make sure the Xfinity email is correctly added the email app on your iPhone.

I fixed it finally. I went onto my Mac and changed my password and it started to work on my phone. 

@Anon137413  Thank you for connecting with us about your email concerns. We are happy to assist, since this is a 7-month-old thread, please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.