incoming emails

incoming emails are going to trash and now going to spam, what happened and how do you or us fix

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XfinityDemetrise

Official Employee

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304 Messages

5 months ago

Hi there @user_4139c8 thank you so much for reaching out about issues with your email. We are happy to assist! Please let me know if the steps below are helpful. I have also dropped the link for more info.

Incoming Xfinity emails moving to Trash or Spam are usually caused by erroneous filter rules, strict anti-spam settings, or third-party app synchronization (like Outlook/Apple Mail). To fix this, delete accidental filters in Xfinity Webmail (Settings > Filter Rules), mark emails as "Not Spam" to train the filter, and add important contacts to your address book.

https://www.xfinity.com/support/articles/mark-email-as-spam-xfinity-connect

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user_zzrihc

Visitor

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1 Message

Hi - overnight, without changing any settings, my incoming emails are going directly to trash folder, not inbox folder - what to do?

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2 months ago

0

XfinityJorge

Official Employee

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3.1K Messages

user_zzrihc Hi there! Thanks for using our Forums and our team is happy to help you. Do you by any chance have any email filters set up?

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