In Europe and can't access email, asks for IMAP password over and over

Other email accounts working fine, but both my comcast email accounts have locked me out on 3 devices (Android-outlook, iOS-apple mail app, and Windows PC-outlook). Everything was working fine when I left the states

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XfinityJustinC

Official Employee

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1.8K Messages

30 days ago

Hello, @kennedyseattle thank you for reaching out over Xfinity Forums. I completely understand needing access to your email communications when abroad. I found this previous Xfinity Post regarding similar issues:https://forums.xfinity.com/conversations/email/comcast-email-on-iphone-blocked-when-traveling-internationally/6713e0bf0201304836ce283c

If you're still having issues with the email, are you trying to access those on your phone or through here: https://login.xfinity.com/login ?

Researching I found that if you connect to a VPN based in the US this can also help with email access, please let me know if this is helpful.

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kennedyseattle

Visitor

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2 Messages

There were no useful suggestions in that link. I hope you guys fix this, it seems to be a recurrent problem with many users. Gmail works just fine abroad.

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24 days ago

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XfinityAirelle

Official Employee

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3K Messages

kennedyseattle

We know how frustrating that must be, especially while you’re traveling. When accessing Comcast email outside the U.S., the system can sometimes flag repeated logins from foreign networks and temporarily block access for security reasons. That’s likely why your devices are repeatedly prompting for your IMAP password.

To fix this, we recommend first trying to log in directly at connect.xfinity.com using a web browser. If you can sign in there, go to your email settings and confirm third-party access (IMAP) is still enabled. Then, update your saved password on each device.

If you’re still unable to sign in, try connecting through a secure U.S.-based VPN, then log in again—this often clears the security flag. Once you’re back in, your apps should sync normally.

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22 days ago

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user_126a7d

Visitor

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1 Message

2 days ago

FIX THIS ISSUE!!!! I’m having the same trouble!!

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XfinityJon

Official Employee

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726 Messages

Hey there user_126a7d were you able to give the suggestion above a try by any chance?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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6 hours ago

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kennedyseattle

In Europe and can't access email, asks for IMAP password over and over

XfinityJustinC

kennedyseattle

XfinityAirelle

user_126a7d

XfinityJon

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