If you are using Comcast's servers (pop., imap., and smtp.comcast.net), the email password is the same as the password you use to log in to a Comcast/Xfinity web page or app. If you need to reset it, see https://www.xfinity.com/support/articles/changing-or-resetting-your-password. If you change it online you'll also have to update it on any devices, apps, and programs (email, Xfinity app. etc.) that use it.
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Hey @jimauz , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your email. Our community member @BruceW has provided you some helpful information. Please let us know if you still need assistance. Please feel to check out https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email if you are having trouble setting up the email with Imap.
Same problem with imap and also pop 3 login. Three different Windows PC's, three different email addresses with combination of Win10 and Win 11 and outlook 2016 and 2021. Everything has worked fine and suddenly at noon today all 3 systems prompt for email password and will not log in. Changed password on one of the accounts and still get prompt for password. Deleted one IMAP account and tried to re-add using correct servers and ports and fails to login to server. Login with passwords verified from browser login.
same problem Outlook cannot resolve the encryption connection to IMAP server.
What setting are you using for Authentication?
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Thanks for your comment, Johnnyb46. I'm sorry to hear you're experiencing a similar issue. Is this only affecting the third-party email clients? Or do you have issues accessing the email on our website as well? Just to make sure we're on the same page. Are these the settings you're using? "Set up your Xfinity Email address with an email program."
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
mrags54 Xfinity is migrating its email service from its own platform to Yahoo's. Active users will be invited to upgrade, and the transition requires accepting Yahoo's terms and updating any third-party email clients like Outlook or Apple Mail to new Yahoo IMAP/SMTP settings to avoid delivery issues.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
BruceW
Gold Problem Solver
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26.9K Messages
1 month ago
If you are using Comcast's servers (pop., imap., and smtp.comcast.net), the email password is the same as the password you use to log in to a Comcast/Xfinity web page or app. If you need to reset it, see https://www.xfinity.com/support/articles/changing-or-resetting-your-password. If you change it online you'll also have to update it on any devices, apps, and programs (email, Xfinity app. etc.) that use it.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinityJanelle
Official Employee
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1.9K Messages
1 month ago
Hey @jimauz , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your email. Our community member @BruceW has provided you some helpful information. Please let us know if you still need assistance. Please feel to check out https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email if you are having trouble setting up the email with Imap.
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Johnnyb46
Visitor
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1 Message
23 days ago
Same problem with imap and also pop 3 login. Three different Windows PC's, three different email addresses with combination of Win10 and Win 11 and outlook 2016 and 2021. Everything has worked fine and suddenly at noon today all 3 systems prompt for email password and will not log in. Changed password on one of the accounts and still get prompt for password. Deleted one IMAP account and tried to re-add using correct servers and ports and fails to login to server. Login with passwords verified from browser login.
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