If you are using Comcast's servers (pop., imap., and smtp.comcast.net), the email password is the same as the password you use to log in to a Comcast/Xfinity web page or app. If you need to reset it, see https://www.xfinity.com/support/articles/changing-or-resetting-your-password. If you change it online you'll also have to update it on any devices, apps, and programs (email, Xfinity app. etc.) that use it.
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Hey @jimauz , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your email. Our community member @BruceW has provided you some helpful information. Please let us know if you still need assistance. Please feel to check out https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email if you are having trouble setting up the email with Imap.
Same problem with imap and also pop 3 login. Three different Windows PC's, three different email addresses with combination of Win10 and Win 11 and outlook 2016 and 2021. Everything has worked fine and suddenly at noon today all 3 systems prompt for email password and will not log in. Changed password on one of the accounts and still get prompt for password. Deleted one IMAP account and tried to re-add using correct servers and ports and fails to login to server. Login with passwords verified from browser login.
same problem Outlook cannot resolve the encryption connection to IMAP server.
What setting are you using for Authentication?
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BruceW
Gold Problem Solver
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26.9K Messages
21 days ago
If you are using Comcast's servers (pop., imap., and smtp.comcast.net), the email password is the same as the password you use to log in to a Comcast/Xfinity web page or app. If you need to reset it, see https://www.xfinity.com/support/articles/changing-or-resetting-your-password. If you change it online you'll also have to update it on any devices, apps, and programs (email, Xfinity app. etc.) that use it.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinityJanelle
Official Employee
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1.9K Messages
19 days ago
Hey @jimauz , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your email. Our community member @BruceW has provided you some helpful information. Please let us know if you still need assistance. Please feel to check out https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email if you are having trouble setting up the email with Imap.
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Johnnyb46
Visitor
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1 Message
1 day ago
Same problem with imap and also pop 3 login. Three different Windows PC's, three different email addresses with combination of Win10 and Win 11 and outlook 2016 and 2021. Everything has worked fine and suddenly at noon today all 3 systems prompt for email password and will not log in. Changed password on one of the accounts and still get prompt for password. Deleted one IMAP account and tried to re-add using correct servers and ports and fails to login to server. Login with passwords verified from browser login.
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