Imap server unreachable

Over the last several days I've had only intermittent access to my email via my iPhone thru apple mail. I keep getting the imap server is unreachable. I've deleted and readded the account. I have double checked the imap settings and my password is correct. I don't have the same issue on my Mac or iPad. I was traveling, and mail would only work on wifi, not on cellular. now will only work on cellular, not wifi that I"m on my home network. We do have a mesh network with Eero, no VPN.

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user_7o51l4

Visitor

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1 Message

7 months ago

Same issue and I see no response from xfinity???

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XfinityDena

Official Employee

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4.3K Messages

@user_o7na25 I am sorry you are having this issue. Have you followed the steps on the link: https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email

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7 months ago

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DAP91Si

Visitor

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2 Messages

7 months ago

I've had issues on several different PC's. I can receive mail but I cannot send mail

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XfinityJamesC

Official Employee

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2.9K Messages

Greetings, @DAP91Si! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your email, but you have definitely come to the right place for assistance.

Has this been an ongoing issue, or did it just recently start happening? Are you getting an error when you try to send something, or does it just get stuck in your outbox? If you log into the mail portal online, do you see the same messages in the outbox, or are they just being housed on each respective PC?

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7 months ago

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DAP91Si

Visitor

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2 Messages

It worked later in the afternoon but it was obvious the problem was on your end.

7 months ago

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XfinityAdrienne

Official Employee

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1.9K Messages

We are happy to hear that it started working @DAP91Si! We will certainly document the details on our end, and I do appreciate you reaching out to us here. Please don't hesitate to reach out in the future if you have any other questions/concerns, we are happy to help!

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7 months ago

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XfinityThomasC

Official Employee

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3.4K Messages

7 months ago

Hello, @user_o7na25 have you attempted going through your email settings to assure the right imap settings are in place? To set up your Xfinity Email with an email program, first allow access to third-party programs on the Xfinity Email website. Then, choose your email client (e.g., Outlook, Apple Mail) and follow the specific setup instructions. For general settings, use the incoming mail server as imap.comcast.net (port 993 with SSL) and the outgoing server as smtp.comcast.net (port 587). Ensure to use TLS encryption. For POP users, the incoming server is pop3.comcast.net (port 995). IMAP is recommended for better synchronization across devices.

For more details see: https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email

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user_a2mv0q

Visitor

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1 Message

6 months ago

How do I get Xfinity to clear my IP?

IMAP error

Server code "ALERT", server message

"Temporarily blacklisted IP address -

try again later"

This has bee happening for days now.

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XfinityJustinM

Official Employee

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742 Messages

Hi @user_a2mv0q, are you seeing this error when using a third-party email client?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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6 months ago

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user_o7na25

Visitor

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3 Messages

6 months ago

I've tried all of these solutions. And none of them worked. please advise

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XfinityJustinC

Official Employee

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2.3K Messages

@user_7o51l4 I appreciate you following up, and for the update you've attempted these solutions. I'm not seeing any open tickets on our engineer board for the IMAP issue, checking the forum I did find an old post relating to this issue and see that some people had mentioned some fixes that worked for them regarding how the 3rd party client was being set up, and also ensuring the 3rd party security is selected:

https://cxbissrs.comcast.net/reports/report/NTBI/Agent%20Accessible/Outage%20Board

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

6 months ago

0

Email

user_o7na25

Imap server unreachable

user_7o51l4

XfinityDena

DAP91Si

XfinityJamesC

DAP91Si

XfinityAdrienne

XfinityThomasC

user_a2mv0q

XfinityJustinM

user_o7na25

XfinityJustinC

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