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user_ih5qqm
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3 Messages

Saturday, April 18th, 2026 2:32 PM

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IMAP Password on 3rd Party Apps

IMAP PASSWORD NOT SYNCING is a repeated issue for Xfinity. The current one is dragging on for 2 straight days. I am unable to receive Comcast’s emails on neither Apple Mail or Outlook. Turning the iPhone off and on no longer fixes the issue.

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28 days ago

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Accepted Solution

XfinityFrank

Official Employee

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2.3K Messages

28 days ago

Hi there, @user_ih5qqm. Thanks for reaching out to us here on the Community Forum. Sorry to hear you're having email trouble. If this is an ongoing issue, I would recommend checking that you check to see that you have the latest settings. You can find information here : https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email. Give that a look and let us know if that helps solve the issue. 

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user_ih5qqm

Visitor

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3 Messages

Thank you for this, might be useful in the future because as I previously stated, this has been going on intermittently for a while and seems to be prompted either by an iOS update or patches on Comcast’s side. On Day-3, as on previous interruptions, the issue has resolved itself. Meanwhile, Apple and Xfinity both are pointing fingers at the other, causing consumers to literally waste hours at a time with chatbots, IM’s or in this case - voice. Yes, an Apple rep actually responded to me - dogs furiously barking in the background and all. And even though she escalated to Apple Engineering, the final verdict was that it was a widespread known outage — Comcast owning the sync issues.

28 days ago

0

XfinityFrank

Official Employee

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2.3K Messages

Thanks for the update and glad to hear it's currently working, @user_ih5qqm. Anytime things aren't working as expected, it's frustrating. I'm not sure if there were any changes on our end. I have not been alerted to such. However, as I also use my comcast.net email as my primary email address, I wanted to share that when there is a problem, I usually default to the web based email portal here:  https://connect.xfinity.com/appsuite/ as a work-around, to make sure that the email itself is actually working. While not ideal when you're used to using a client, a nice thing to have as a backup when needed. Did you have any other questions or concerns I can assist with today?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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28 days ago

user_ih5qqm

Visitor

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3 Messages

Thank you for the follow-up. Yes, the browser-based access always works during these "third-party" syncing interruptions.

28 days ago

0

XfinityFrank

Official Employee

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2.3K Messages

You're very welcome, @user_ih5qqm. Thanks for bearing with us and for being an XFINITY Member. Take care!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

28 days ago

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