Visitor
•
1 Message
IMAP issues with Comcast since Nov 9th
On Nov 9th, all of my devices quit syncing with Comcast. I use WIndows Outlook 2024 pro and my iphone and Ipad. The error I get on my PC is "we couldn't connect to the incoming (IMAP) server. None of the authentication methods supported by Outlook are supported by your server" I also received a security warning "The server you are connected to is using a security certificate that cannot be verified. The target principal name is incorrect." I then tried my Iphone and Ipad and received the error " Invalid username and/or password. Please check your SMTP user name and password.
Actions taken
- Review and made sure the Incoming and outgoing mail servers were correct (Example imap.comcast.net (port 993,SSL enabled)
- I changed my password on comcast to see if that helped the process. It did not.
- I tried on a different network, no luck
- I totally deactivated Norton Firewall when signing in...no luck
- Cleared the outlook cache. No luch
- removed and tried to re-establish the account. No change
I am at wits end and it has been extremely frustrating. Any ideas to help
user_wp8ctj
Visitor
•
2 Messages
3 days ago
Same situation with the same timing - Sunday 11/9 I lost all syncing abilities and have tried multiple methods to resync. This is not a User issue.
0
0
XfinityRay
Official Employee
•
3.5K Messages
3 days ago
Hi, @user_8w49mk! Thanks for reaching out about getting your emails to come through. We appreciate how detailed you were in your message and for the steps you took troubleshooting. I have run into this with a few other customers. I checked our engineering issues and do not see this listed so have been troubleshooting and opening tickets to get our Advanced team involved. I know you changed your password but need to clarify, are you able to log in to the Xfinity email website without issue and see new emails that have come through?
0
0
user_wp8ctj
Visitor
•
2 Messages
2 days ago
Last night I deleted the account to try that approach once again and guess what - I can't recreate the account as the "Comcast server is currently unavailable." I went and created a Gmail account and have my Comcast emails being forwarded to it, so I have access to emails on my phone. As much as I hate the pain of change, I will likely make a full transfer to Gmail, which is probably what Comcast wants in the first place.
1
0