IMAP help

I am trying to get my email messages on my iPhone. However, I am getting a pop up message that says "The IMAP server "imap.comcast.net" is not responding. Check your network connection and that you entered the correct information in the "Incoming Mail Server" field." I have entered the correct email address and password but it still won't load my email messages. Any other ideas?

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XfinityMatthew

Official Employee

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1.1K Messages

1 month ago

@cml22 What third party email are you trying to connect it to? What device are you accessing it on?

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cml22

Visitor

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4 Messages

Comcast.net email and I have an iPhone 11. Every time I try to open it on my phone the "connecting" term with the spinning wheel keeps going but no connection happens. The only way I can seem to get it to work is if I shut down my iPhone every time I want to check my email on my phone. If I shutdown and restart then I can get my email to update. Thanks for your help!

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1 month ago

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XfinityRoberto

Official Employee

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2.1K Messages

Thank you so much for this information. Do you have the same issue when you try to accress our email online and not via the thrif party email tool on your iPhone?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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cml22

Visitor

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4 Messages

No- accessing through my computer is fine. It is just through my phone.

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1 month ago

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XfinityRoberto

Official Employee

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2.1K Messages

I see. Have you tried to make this changes on the iPhone, Switch your Xfinity Email from POP to IMAP on iPhone?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 month ago

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cml22

Visitor

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4 Messages

It has always been on IMAP. The incoming mail server is Host Name: imap.comcast.net User Name: my internet address and then my password Server port is 993. The outgoing mail server is smtp.comcast.net then my email address and password. The SSL is ON, Server port is 587, and Authentication is checked to Password only. Does all this look correct?

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1 month ago

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Email

cml22

IMAP help

XfinityMatthew

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XfinityRoberto

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XfinityRoberto

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