Visitor
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4 Messages
Imap email client no longer syncing
My Imap email client no longer syncing incoming mail. This is a 'Public chat post so that I can get a chat icon to DM this issue to Xfinity Email Support. I have spent several hours and several days using the chat bot and phone support to no avail. My email will occassionally sync incoming email then I get sync errors again. The Xfinity webmail is poor client interface compared to Outlook and only a bandaid. I am fairly certain that there may be others dealing with the same issue. Please provide a DM link so this issue can get escalated. Thank you.
XfinityJoe
Official Employee
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1.1K Messages
4 days ago
Thank you for reaching out @user_vn3lzc. Are you able to access your email at
https://www.xfinity.com/email
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Again
Expert
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33.1K Messages
3 days ago
@user_vn3lzc
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user_8nli8o
Visitor
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2 Messages
3 days ago
I am having the same problem and have not been able to resolve it after multiple contact attempts. They just keep telling me the same steps over and over again that do not work to fix the issue. I can access the webmail, other email providers work fine on my phone so the issue is definitely Comcast syncing and using IMAP.
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kvolner
Visitor
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2 Messages
22 hours ago
Comcast emails stopped syncing yesterday. This is happening on both the phone using a 3rd part app, and the computer using Outlook. When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incoming (IMAP) server encryption method and try again." My incoming server settings are: IMAP: imap.comcast.net PORT: 993 ENCRYPTION METHOD: SSL/TLS. Outgoing server settings are: SMTP: smtp.comcast.net Port: 587 ENCRYPTION METHOD: STARTTLS. I am able to access my web email and through the Xfinity app. No settings have been changed in the past month. I updated my 3rd party application on my phone to no avail. I installed Outlook on my phone and was unable to add the comcast email to the app and I get an Unable to login message. I also checked to ensure Third Part Access Security was enabled. Please help!
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user_ofgk8j
Visitor
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1 Message
20 hours ago
As of Saturday, lost the ability to get email on my iPad (IMAP error) and then last night, stopped on my iPhone. I have go through all the steps provided, no less then 3 times. Verification of 3rd party, change pw, delete and create new, checked all settings. I can get email fine on desktop version. This has been reported and seemingly on DM to Comcast many times, is there any resolution yet?
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user_1adheu
Visitor
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2 Messages
14 hours ago
Ive been working all day on this, both my android and Thunderbird stopped working sometime Saturday Dec. 6th (I can still see my emails by logging in), Missing really important emails because there not coming to my phone anymore, I understand they are moving our accounts to yahoo but tried putting Comcast address in there could not be found on yahoo???
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