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user_vn3lzc
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Visitor

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4 Messages

Saturday, December 6th, 2025 4:55 PM

Imap email client no longer syncing

My Imap email client no longer syncing incoming mail.  This is a 'Public chat post so that I can get a chat icon to DM this issue to Xfinity Email Support.  I have spent several hours and several days using the chat bot and phone support to no avail.  My email will occassionally sync incoming email then I get sync errors again.  The Xfinity webmail is poor client interface compared to Outlook and only a bandaid.  I am fairly certain that there may be others dealing with the same issue.  Please provide a DM link so this issue can get escalated.  Thank you.

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2 hours ago

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XfinityJoe

Official Employee

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1.1K Messages

4 days ago

Thank you for reaching out @user_vn3lzc. Are you able to access your email at 

https://www.xfinity.com/email

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Expert

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33.1K Messages

4 days ago

@user_vn3lzc 

My Imap email client no longer syncing incoming mail.  This is a 'Public chat post so that I can get a chat icon to DM this issue to Xfinity Email Support.  I have spent several hours and several days using the chat bot and phone support to no avail.  My email will occassionally sync incoming email then I get sync errors again.  The Xfinity webmail is poor client interface compared to Outlook and only a bandaid.  I am fairly certain that there may be others dealing with the same issue.  Please provide a DM link so this issue can get escalated.  Thank you.

Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM.  Also note, if you do send one without being asked to do so, it could possibly be ignored.
  
 Please always post your issue in public in the proper forum so that it can be addressed either by other customers or by an Official Employee. 

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user_8nli8o

Visitor

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2 Messages

3 days ago

I am having the same problem and have not been able to resolve it after multiple contact attempts. They just keep telling me the same steps over and over again that do not work to fix the issue. I can access the webmail, other email providers work fine on my phone so the issue is definitely Comcast syncing and using IMAP.

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XfinityJeff

Official Employee

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441 Messages

Good morning @user_8nli8o, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear that you are having issues with the email on your phone, but you have come to the right place for support. Have you tried deleting the email account from the phone and then adding it back on?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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user_8nli8o

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2 Messages

yes, I have tried all the normal suggestions. deleting, restarting, ensuring all the ports are correct (multiple times over different chat sessions) and nothing has worked. 

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3 days ago

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XfinityEricB

Official Employee

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2.8K Messages

 

user_8nli8o Let's take a closer look into the issue with your specific email on the phone.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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user_739754

Visitor

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2 Messages

I am having the same issues as the above on all IOS products 

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2 days ago

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user_739754

Visitor

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2 Messages

With pop up from IPhone 16 which says COMCAST is currently unavailable 

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2 days ago

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kvolner

Visitor

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4 Messages

1 day ago

Comcast emails stopped syncing yesterday.  This is happening on both the phone using a 3rd part app, and the computer using Outlook.  When I try to repair the connection on Outlook, it says "We couldn't connect to the incoming (IMAP) server using the specified encryption method.  Please check the incoming (IMAP) server encryption method and try again."  My incoming server settings are: IMAP: imap.comcast.net PORT: 993 ENCRYPTION METHOD: SSL/TLS.  Outgoing server settings are: SMTP: smtp.comcast.net Port: 587 ENCRYPTION METHOD: STARTTLS.  I am able to access my web email and through the Xfinity app.  No settings have been changed in the past month.  I updated my 3rd party application on my phone to no avail.  I installed Outlook on my phone and was unable to add the comcast email to the app and I get an Unable to login message.  I also checked to ensure Third Part Access Security was enabled.  Please help!

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user_ofgk8j

Visitor

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1 Message

1 day ago

As of Saturday, lost the ability to get email on my iPad (IMAP error) and then last night, stopped on my iPhone.  I have go through all the steps provided, no less then 3 times.  Verification of 3rd party, change pw, delete and create new, checked all settings.   I can get email fine on desktop version.  This has been reported and seemingly on DM to Comcast many times, is there any resolution yet?   

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user_1adheu

Visitor

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3 Messages

22 hours ago

Ive been working all day on this, both my android and Thunderbird stopped working sometime Saturday Dec. 6th (I can still see my emails by logging in), Missing really important emails because there not coming to my phone anymore,   I understand they are moving our accounts to yahoo but tried putting Comcast address in there could not be found on yahoo???  

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Expert

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33.1K Messages

@user_1adheu​

Ive been working all day on this, both my android and Thunderbird stopped working sometime Saturday Dec. 6th (I can still see my emails by logging in), Missing really important emails because there not coming to my phone anymore,   I understand they are moving our accounts to yahoo but tried putting Comcast address in there could not be found on yahoo???  

You'll be notified when it is time to move your email over to Yahoo! Mail.  Keep checking webmail.

What error messages are you getting on your phone and in Thunderbird?

Here is information regarding the transition to Yahoo! Mail:
 
And, from the Yahoo! page:
 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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17 hours ago

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user_1adheu

Visitor

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3 Messages

No error messages on either andriod or thunderbird , Something happened last night December 9th it started working then stopped again, and worked again this morning and stopped again, Checked yahoo again my address is not there, Its not any of my settings something is going on with your mail servers?

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2 hours ago

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