5 Messages
Images in emails not displaying or showing up as a Box with a ? in them
Whenever I open an email with an image, it shows up as an empty box with a "?" in it.
Any ideas?
Could not find anything in Support or FAQ's
5 Messages
Whenever I open an email with an image, it shows up as an empty box with a "?" in it.
Any ideas?
Could not find anything in Support or FAQ's
Official Solution
XfinityAmandaB
Official Employee
•
1.6K Messages
10 months ago
@user_lve6pg Thank you so much for letting us know you are still having this issue. There should be two boxes that need to be checked. If you could Go to webmail: https://connect.xfinity.com/appsuite/
Once you're there click on the gear icon and then on Email Settings
In the left pane under Security and then in the right pane under Mail, make sure both items have a check mark. If they don't have check, put one there.
Sign out of email, then close your browser.
Restart your browser and sign in to email again.
If that doesn't do it, try clearing your cache and cookies, sign out of email, close your browser, and then restart it for a new session.
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EG
Expert
•
107.2K Messages
11 months ago
The concern is not "Community Knowledge Base" related. Topic moved here to the proper help section for assistance.
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XfinityEmilyB
Official Employee
•
1.7K Messages
11 months ago
Welcome to our Community Forum, @user_lve6pg and thank you @EG for moving this post. When you're signed into your Email, click the gear icon to open settings, click security, and make sure the options for images are selected.
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user_lve6pg
5 Messages
10 months ago
Thanks Emily,
That box was checked. I would say that 90% of the time the images are not viewable, but every once in a while they are. Which is slightly maddening. Still happening today.
Thanks for trying!
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user_5h3nyn
2 Messages
10 months ago
I have the same problem with images not showing up sometimes but do other times - from the same sender! I followed the instructions above, both boxes were checked. I use Safari browser. This problem is truly annoying!
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lynnec32
8 Messages
9 months ago
Add me to the list - I've tried the suggested fixes (already had both checkmarks, cleared cache, etc.), I right click on the image and choose "load image," but it won't load. This is in Chrome. I tried Edge, and the image does load in Edge. But I use Chrome for 99.9% of my browsing, so this is a problem for me.
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user_5h3nyn
2 Messages
9 months ago
I am using Safari on my iPhone and iPad. The images should open on all browsers!
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