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user_x5wxno
1st Topic

Visitor

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2 Messages

Friday, June 27th, 2025

Closed

I'm not getting ANY new emails but I can send emails just fine. How can I fix this?

I have reset my modem. I have deleted numerous emails to get my storage down and still nothing. Help

Question

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Updated 

25 days ago

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XfinityAbby

Official Employee

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409 Messages

1 month ago

Hello @user_x5wxno. Thank you for reaching out on our Community Forum. Are you accessing your email through a third party app like the mail app or outlook? 

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user_x5wxno

Visitor

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2 Messages

No I wasn't accessing via a third party app or outlook. I was trying to access it via the Internet and it didn't work. I ended up going to an Xfinity store and then they referred me to Xfinity security to get it taken care of. I'm up and working now. Thank you! 

27 days ago

0

XfinityJustinM

Official Employee

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181 Messages

Hey @user_x5wxno, thanks for coming back to let us know that the Customer Security Assurance (CSA) team was able to get things resolved for you. We are so proud to work alongside of that team, they are magicians! We would love to see you around the community forums in the future to share your new-found knowledge with other users, but until then have a great weekend! 👍

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25 days ago

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