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asis15
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Tuesday, April 9th, 2024 8:14 PM

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I’m not able to send out Comcast email from my iPhone mail

Every time I sent an email from my Comcast account from my iPhone, it sits in the outbox when I’m on my home Wi-Fi. But as soon as I switch to my cellular AT&T network the email gets sent out immediately. It is only on my home Wi-Fi that this happens when the email just sits in the outbox and doesn’t go anywhere. What is more stranger is when I am in somebody else’s house on their Wi-Fi it does work, the email goes out. If anyone can shed some light on this, please advise thank you very much in advance!

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8 months ago

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This conversation has been merged. Please refer the main conversation:

Outgoing email doesn’t get sent in Wi-Fi

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XfinityMartyR

Official Employee

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1.5K Messages

8 months ago

 

asis15 Thanks for reaching out! You may want to verify your email settings for the Comcast.net account on your iPhone, or remove the email, and try setting it up again. Here is a great article that helps guide you through setting up Comcast.net email on a third party device, or application. 

 

3

asis15

New Poster

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10 Messages

Thank you Marty! But this does not work. I just did it again. Deleted my Comcast account and readded it. It was verified. The email  does not get sent out n WiFi but does on ATT network (off WiFi). 

8 months ago

0

XfinityRichard

Official Employee

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1.4K Messages

Hi there, @asis15 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you with your email concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

 

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8 months ago

0

asis15

New Poster

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10 Messages

@XfinityRichard​ I sent you a DM Richard, thank you! Please let me know if you received it. 

8 months ago

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