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asis15
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Friday, April 5th, 2024

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Outgoing email doesn’t get sent in Wi-Fi

This is the strangest thing! I cannot send out Comcast emails on my home Wi-Fi (Verizon FIOS). They are just sitting in the Outbox. As soon as I switch off Wi-Fi to the AT&T cellular network, the email gets sent out. I do receive them on Wi-Fi, but they are not being sent out. Another strange thing is it doesn't happen in someone else’s house when I am on their Wi-Fi. What can be wrong? I appreciate any advice anyone can give me. Thank you in advance!

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1 year ago

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XfinityMartyR

Official Employee

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2.5K Messages

1 year ago

 

asis15 Thanks for reaching out! What type of device, and email platform are you using to send your Comcast.net emails? Have you tried using the webportal  (https://connect.xfinity.com/appsuite/) to send emails while connected to your in-home WiFi? 

 

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asis15

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1 year ago

Every time I sent an email from my Comcast account from my iPhone, it sits in the outbox when I’m on my home Wi-Fi. But as soon as I switch to my cellular AT&T network the email gets sent out immediately. It is only on my home Wi-Fi that this happens when the email just sits in the outbox and doesn’t go anywhere. What is more stranger is when I am in somebody else’s house on their Wi-Fi it does work, the email goes out. If anyone can shed some light on this, please advise thank you very much in advance!

Note: This comment was created from a merged conversation originally titled I’m not able to send out Comcast email from my iPhone mail

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XfinityMartyR

Official Employee

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2.5K Messages

 

asis15 Thanks for reaching out! You may want to verify your email settings for the Comcast.net account on your iPhone, or remove the email, and try setting it up again. Here is a great article that helps guide you through setting up Comcast.net email on a third party device, or application. 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

asis15

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Thank you Marty! But this does not work. I just did it again. Deleted my Comcast account and readded it. It was verified. The email  does not get sent out n WiFi but does on ATT network (off WiFi). 

1 year ago

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XfinityRichard

Official Employee

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2.3K Messages

Hi there, @asis15 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you with your email concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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asis15

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@XfinityRichard​ I sent you a DM Richard, thank you! Please let me know if you received it. 

1 year ago

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user_hubjhs

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I have this problem as well. I would love a resolution for this. Many of my recipients say that my email winds up in their spam folders.

Mainly I am authoring a post to get access to DMs, so I can speak to one of the support staff here! :)

1 year ago

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