U

Saturday, January 13th, 2024 7:31 AM

Closed

I need to download old emails

I need to have old emails downloaded to my email account.  I updated my comcast email account on my laptop and lost everything I had saved in my inbox so I'd like to get them downloaded to my comcast account again.

Thank you.

Accepted Solution

Problem Solver

 • 

513 Messages

10 months ago

Comcast does not keep copies of your emails older than 30 days.  Going forward, you need to save the important ones to a destination where they will be safe from changes you make to your account. 

https://forums.xfinity.com/conversations/email/deleted-email-retention-period/65328b358dcccb444e082025

2 Messages

Thank you.  Is it possible to get the last 30 days resent to my inbox on Comcast?  That would help immensely!

Official Employee

 • 

1.6K Messages

@user_k2xrsr Here is a link to Recovering your Deleted Emails. Please let us know if you have any other questions or concerns we can assist you with. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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