Deleted email retention period

How long are emails (deleted folder) stored before being automatically deleted? I didn’t see any options under settings related to deleted storage preference. They are being auto deleted relatively quick which is problematic for me. Is there a way to adjust how long they are stored?

Thanks…Rich

Responses

Accepted Solution

BruceW

Gold Problem Solver

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26K Messages

1 year ago

... I didn’t see any options under settings related to deleted storage preference ...

If you're asking about Comcast's webmail at https://connect.xfinity.com, there are no settings for delete interval.

Messages in all folders except Spam and Trash (and any folders created within those) should remain indefinitely unless a person or program removes them. Please see https://www.xfinity.com/support/articles/set-email-deletion-settings. In addition, Email Expert @Latoque and Employee @XfinityGabrielS have posted:

Spam is stored for 7 days or 5,000 messages, whichever comes first
Trash is stored for 14 days or 5,000 messages, whichever comes first
Messages deleted from Spam and Trash are moved to the hidden Recovery folder and are kept there for 30 days after being moved there, or until the folder contains 15,000 messages, whichever comes first. During this time messages can be recovered (see https://connect.xfinity.com/appsuite/apps/faq/index.html#recoverEmail) and do not count against the 10GB mailbox limit
Messages in the remaining folders are kept indefinitely
If the 10GB mailbox limit is exceeded, new messages are not accepted
Users cannot change these settings

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2

jlwarley

Regular Visitor

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4 Messages

Why is it not possible to offer the user the ability to permanently delete emails in the Recovery folder? When searching for any you wish to recover all that is offered is a date span to search for any you may need to recover. This results in a very time consuming task of searching through a tremendous amount of junk mail the limited filter system does not discard!

8 months ago

0

XfinityJeniece

Official Employee

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2.4K Messages

Thank you so much for that feedback @jlwarley. I will definitely make sure that your suggestion is submitted as we are always looking for ways to improve the customer experience. Let us know if you have any additional questions or feedback.

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8 months ago

0

U

user_e8f89c

Visitor

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1 Message

9 months ago

in my situation, the emails that are in the "revoer deleted folder" folder are still counting against my 10 gig max, so I cant send or recive any emails....

0

Email

Richxyz