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user_dfbe2o
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Thursday, December 11th, 2025 2:57 PM

I cannot connect to imap server from outlook classic or Iphone

I cannot connect to imap server from outlook classic or Iphone.  Been around to circle for two days now with customer service with no help.  I can connect via xfinity website and new Outlook on PC and through mail app on Iphone (although it is very slow).  Cannot connect on Iphone with latest Outlook app installed.  3rd party access is checked.  password is correct.

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15 hours ago

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user_brthey

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3 days ago

I am having the same issue since Tuesday -- with Thunderbird on laptop and with Gmail on android phone. 

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XfinityJanelle

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1.9K Messages

Hi @user_brthey Thank you for reaching out on the Xfinity Community Forums thread. Are you still seeing an issue with your email?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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15 hours ago

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amynew99

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3 days ago

my comcast email stopped working in my outlook (classic) this morning as well.  :(  What the heck is going on??

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user_dfbe2o

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2 days ago

Amazing that all my emails just magically started working again last night.  Uggh, Comcast what are you doing????!

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