I cannot connect to imap server from outlook classic or Iphone

Hi @user_brthey Thank you for reaching out on the Xfinity Community Forums thread. Are you still seeing an issue with your email?

I am having the exact same problem. My iPhone email app started working buy my Outlook 365 will not accept my password even though it is absolutely correct.

Same here. My setting are all correct. xfinity doesn't seem to believe this is going on. I had a support rep call me and told me to reset my password (change it). I knew that wasn't the issue and I was correct as I changed my password and I get the same error (asking me for my password repeatedly). Magically, my iphone app started working for comcast.net, but my desktop outlook still will not connect. [Edited: "Language"]??

Hello, @user_hf699s.  Thank you for taking the time out of your day to reach out about the email syncing. I understand that can be a frustrating thing to go through. I apologize none of the troubleshooting steps resolved the problem. We want things to be easy! Some of our other users have reported that this is resolved now. Is this working for you now or do you still need assistance? 

Thanks for your patience while waiting on a response from the community and/or the Digital Care Team, @user_dfbe2o. I'm glad to hear things started working again! It sounds like no particular troubleshooting was the obvious fix, correct?

@XfinitySara​ it was working fine until this morning and today classic Outlook for PC stopped syncing again.  New Outlook works fine and so does Outlook for Iphone.