1 Message
I cannot access email since 2/1/2024 from my iphone
Since 2/1/2024, I am not able to access email using the mail app on my iPhone. I have confirmed that I am using the correct password. I have verified that the appropriate security checkbox on my Comcast account is checked. When I try to get email or test the connection, I get an error indicating that a password was not provided, and it tells me to set the password in my account settings...BUT the password is set and shows up in the settings.
And NO I do not want to use the bloody website to get my email.
XfinityJorge
Official Employee
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1.5K Messages
4 months ago
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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imthinking
New Poster
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8 Messages
2 months ago
I also have the same problem. I cannot access Xfinity Email on my phone, or on the internet. Called Xfinity and they did something to allow me access online through the Xfinity app but I am still unable to get email on phone or computer via email apps. Wouldn't be an issue but Xfinity got rid of their email app and required users to accessmthird party apps to get mail. Now I cannot easily get email. I have called more than 5 times and incredibly no one has ever heard of this or has a fix for it despite my pointing out that there are several instances reported in the Xfinity forums. I am reluctant to sign out of the meal via a web browser because I wasn't able to get back in without calling. Extremely frustrating. I work in the field so this is crippling me.
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