Regular Visitor
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2 Messages
I can send e-mails but I can't receive e-mail using Windows 7 & Microsoft Outlook 2007
On January 26, 2021 I noticed that I wasn't receiving e-mails that I had sent to myself from my i-phone. We have a building project and I've been taking photos and sending them to my main e-mail account so I can download them to a folder on my desktop. I presumed it was just a temporary thing so I logged in to my Comcast Account and tried to look at my e-mail on my xfinity account and couldn't view my e-mail on my account either. While in my account and click on th envelope to view my e-mail I get a window of "This site can't be reached" connect.xfinity.com took to long to respond. When I open my MS Outlook e-mail client I get a reported error of (0x8004210A) which is s timed out error waiting for a response from the receiving (POP) server. I've been on Comcast Customer Support 4 times and also visited the Comcast Office in Bloomington and nobody can help me ? Please can someone help me ? I'm really missing my e-mail during these trying times......
Responses
ComcastRayana
Official Employee
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154 Messages
2 m ago
Hi, @69_GTO. I am sorry to hear that you have not been able to access your emails. I do the same thing and email myself stuff when I need it for later. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastRayana” and click “Send a message."
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69_GTO
Regular Visitor
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2 Messages
2 m ago
Comcast Rayana.......to provide you with an update......I resume you still have our trascript from our past troubleshooting ? I ordered a Wireless USB Adapter for my desktop since it doesn't have wireless capability and received it a couple days ago and I installed it and I can now receive my e-mails and have access to my xfinity e-mail account and Voice phone calls. I haven't tried to bypass the Router and run the eithernet port directly to my cable modem, so I might eliminate the possibility of the Router being my problem, but I would think if it was the Router it would effect all of my Wireless connections too. Whatever the case, I now can receive my e-mail and get into my e-mail and voice features on my xfinity account.
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