Comcast Rayana.......to provide you with an update......I resume you still have our trascript from our past troubleshooting ? I ordered a Wireless USB Adapter for my desktop since it doesn't have wireless capability and received it a couple days ago and I installed it and I can now receive my e-mails and have access to my xfinity e-mail account and Voice phone calls. I haven't tried to bypass the Router and run the eithernet port directly to my cable modem, so I might eliminate the possibility of the Router being my problem, but I would think if it was the Router it would effect all of my Wireless connections too. Whatever the case, I now can receive my e-mail and get into my e-mail and voice features on my xfinity account.
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