1 Message
I am unable to login to my email account.
I am unable to login to my email account. Sometimes I will get the message "Failed to generate verification code" and when I do get a verification code I keep getting redirected to the signin screen. I have tried Firefox and Chrome and 2 different windows 11 laptops. I have also cleared the cache and cookies several times. This is very frustrating, please help!
XfinityAirelle
Official Employee
•
2.7K Messages
11 months ago
Hi there! I can understand how an email issue such as this can be frustrating. Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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