U

Monday, July 29th, 2024 5:24 PM

Closed

I am unable to login to my email account.

I am unable to login to my email account. Sometimes I will get the message "Failed to generate verification code" and when I do get a verification code I keep getting redirected to the signin screen.  I have tried Firefox and Chrome and 2 different windows 11 laptops. I have also cleared the cache and cookies several times. This is very frustrating, please help!

Official Employee

 • 

2.6K Messages

10 months ago

 

user_vvw5xx 

Hi there! I can understand how an email issue such as this can be frustrating. Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

1 Message

How can you “sign in” when you get an error message when you try to sign in!?!?!?

Expert

 • 

31.7K Messages

@user_iif8sf​ 

How can you “sign in” when you get an error message when you try to sign in!?!?!?

What is the error message?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
forum icon

New to the Community?

Start Here