AER19's profile

Regular Visitor

 • 

3 Messages

Mon, Jun 1, 2020 9:00 AM

I am not receiving certain incoming emails

I am not receiving incoming emails from certain senders.

Even a couple of national chain retailers and the emails have not gone into my spam folder.

The senders are not blocked and there are no related filter settings.

Responses

New Poster

 • 

6 Messages

1 y ago

I was completely unable to connect through Outlook.  This fixed it:

 

https://forums.xfinity.com/t5/Email-Web-Browsing/Fixed-Outlook-365-Error-With-Comcast/m-p/3268399

Regular Visitor

 • 

3 Messages

1 y ago

Not using Outlook

ComcastCSAEmail

Official Employee

 • 

580 Messages

1 y ago

that depends on what domain they are coming from - only issues with delivery i could find is rDNS failures and DMARC issues, which would be resolved by the sending domains. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
volvogirl

Regular Contributor

 • 

92 Messages

1 y ago

Me too.  I'm not getting any emails from Miraflores winery.  They said several of their customers who have comcast are not getting mail either and want me to ask you.  Their IT guy can't figure it out.   I added my husband's emal to their list and he is getting mail from them.   Their address is

info=mirafloreswinery.com@vrmailer3.com

 

Can you check into it?

 

Regular Visitor

 • 

3 Messages

1 y ago

Since I am not receiving them from retailers like Ulta as an example and when I try to sign up to receive emails, I get a message that I am already signed up.

Same with the pet site Chewy. I can't reset my password if needed. 

So no, not resolved.

Probably other retailers too. 

Thank you.

Official Employee

 • 

580 Messages

1 y ago

@volvogirl I've checked our server and can confirm that it has yet to receive notices of delivery for your email from the vrmailer3.com domain. This indicates that the emails never leave the place you are expecting to get them from. This is usually caused by an Email Suppression List. This will be maintained and controlled by the domain who can look up your email in the suppression database and see if yours is listed. Your email may show enrolled via their newsletter, but on the back-end of their system, something is preventing emails from being sent to you.

@AER19 similar as above. I've gone through and checked and the Comcast.net server overall isn't blocking or causing issues in delivery for either domain, so the issue is specific to your emails for both you and @volvogirl . This means its more likely to be something on the sending side that is preventing the emails from getting to you. Having the domains look into their email suppression lists is generally the first place this issue occurs. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

 • 

6 Messages

1 y ago

thanks for checking and responding

New to the Community?

Start Here