6 Messages
https://xfinityconnect.email.comcast.net redirects to a support article instead of my existing email address
I cannot access my existing email inbox because https://xfinityconnect.email.comcast.net redirects to this support article: https://www.xfinity.com/support/articles/account-email-information.
https://connect.xfinity.com/ has the same link (https://xfinityconnect.email.comcast.net), so I still end up at the support article.
The account menu has a "Check Email" menu item that is also the same link (https://xfinityconnect.email.comcast.net), so I still end up at the support article.
I have cleared cache, restarted the browser, tried different browsers, and tried different devices. I always in up at the support article. Without access to this email, I am locked out of my other accounts including medical accounts.
Again
Expert
•
31.8K Messages
10 months ago
@user_99v8qq
https://connect.xfinity.com/appsuite
That should take you where you want to go.
0
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XfinityRoberto
Official Employee
•
1.8K Messages
10 months ago
Hi there @user_99v8qq. Thank you so much for reaching out to us regarding your concerns about Xfinity email link. I am sorry to hear that you are not able to get to your email. I did try to access my email by visiting https://xfinityconnect.email.comcast.net/ and it did work. May I have you try to access your email with my link.
13
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user_46dfxo
2 Messages
4 months ago
Did you ever get this fixed? I am going through the same exact thing, have chatted with countless people in support, and STILL cannot get into my email. This is exhausting.
1
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