Visitor
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5 Messages
how many times of marking NOT SPAM does it take?
I have read every thread regarding legit emails going to spam -Sad to see this has been an issue for so long
Has anyone found a solution yet?
Please the frustration is beyond healthy
XfinityMichaelC
Official Employee
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3.9K Messages
1 month ago
Hey, @user_va1v3v! Thanks for reaching out to us on the forums! I apologize to hear of the issues you are having with messages going into your spam folder that are not supposed to be in there. By chance have you had a look into your email filters to make sure there is nothing set up there to send these emails to the spam folder?
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BruceW
Gold Problem Solver
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25.6K Messages
1 month ago
Please see https://forums.xfinity.com/conversations/email/how-to-prevent-email-from-going-to-the-spam-folder/602dafffc5375f08cd1ec7b9.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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EG
Expert
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104.3K Messages
1 month ago
The concern is not "accessibility / disability" help related.................................. Topic moved here to the proper help section,
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