How Do I Get into My Email [Edited]

I use my email fairly often so WHY do I get the run around when I try to get in????? This WHOLE#system [Edited: "Language"]!!!!!!!

There is NO reason for me to lose access to my email!!!!!

@XfinityMarcos​ You ARE an official employee here???????? Why have you NOT answered my question as to why I CAN'T get into  MY EMAIL??????

@minime4​ 

You posted your original question 3 months ago.  While you somewhat answered @XfinityMarcos  questions you left out pertinent information.  He mentioned needing to log in to webmail at least once every 12 months, but we really recommend every 90 days to keep your account active.  So, if you have been using a third party email app like Outlook, Apple/Mac Mail, Thunderbird, etc, you aren't actually logging in to your email; all you're doing is "fetching" it to the app you are using.

So, you need to give us some information to go on in order to help you access your email.  For webmail you need to go here:

Welcome back to our community forums support page @minime4! Our good friend @Again, provided you with some awesome information in regard to your xfinity email. Did you have any success accessing your email by visiting https://connect.xfinity.com/appsuite?

The article below will also echo much of what @Again stated about the Xfinity Email Actitivity Policy, please check it out if you are looking for additional information.

Xfinity Email activity policy

Hi hm6! Thanks for visiting our Xfinity Forum regarding this email issue. Please know my team is here to support you and would be more than happy to further assist you with this.

For troubleshooting purposes, how are you trying to access your email?  On the web portal [connect.xfinity.com] or through a third-party app?