user_zn4eil Thank you so much for using our Forums and we are happy to help you with locating your email. Please visist https://www.xfinity.com/support/articles/account-email-information and look over our steps showing you how to use/manage your email account. If you are still having issues, please let us know.
This response does not appear to answer the question. For me, the two-step verification process sends the message to my wife's phone. The systems will not let me change the phone number on my primary email, saying that the number is already used. I do not know what email name is using my phone number. I would like to shut down whatever email is hogging my phone number. How do I find the name?
user_f1b9yx thank you for using the Xfinity Community Forums page to reach out. I understand that you are having some concerns with using your own phone number to authenticate. Please send us a direct message for assistance with this concern, include your full name and complete service address.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Messaging" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJorge
Official Employee
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2.2K Messages
5 months ago
0
0
user_f1b9yx
Visitor
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1 Message
1 month ago
This response does not appear to answer the question. For me, the two-step verification process sends the message to my wife's phone. The systems will not let me change the phone number on my primary email, saying that the number is already used. I do not know what email name is using my phone number. I would like to shut down whatever email is hogging my phone number. How do I find the name?
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