How do I change my email?

@XfinityPaula​ Yes, it is correct there (customer.xfinity.com). It is wrong in the forums.xfinity.com system and in that system it is "grayed out"

@user_d6def3, thanks. If you have updated your email address here, it should eventually update on the forum as well. How long has it been since you updated it? 

@XfinityFrank​ 3 or 4 years.... 

My regular email is already the "preferred email"

Forums. has never updated the information. My wife has to keep sending me notifications when this thread is updated.

user_d6def3 OK, so that certainly should have updated by now. Can you send us a direct message with your name and address please. I will check the backend to see what is causing the entire system to not update. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it