Home WiFi

I recently discovered I cannot send email from my Comcast account from my iPhone on our home WiFi. No issues on other WiFi or from cellular. All family members on our home WiFi have the same issue. We can receive emails no problem. Any ideas what’s going on?

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XfinityJorge

Official Employee

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2.9K Messages

5 hours ago

user_2n1l7h Hi there! Thanks for using our Forums and for taking the time out of your day to write us. We are sorry to hear that you are having issues with your device sending emails in your home network. Have you checked that your device is updated to the latest software and version of the email app you are using?

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user_2n1l7h

Visitor

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8 Messages

Yes- all devices are updates to the latest IOS.

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4 hours ago

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user_2n1l7h

Visitor

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8 Messages

This is a recent problem that started about 5 days ago. We restarted our Xfinity router and tried to remove and install the email account.

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4 hours ago

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XfinityJorge

Official Employee

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2.9K Messages

Thanks for letting me know that, on that same device have you attempted to send an email via the browser? If not can you give it a try and let us know if you are able to get an email through?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 hours ago

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user_2n1l7h

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8 Messages

No problems sending email via web browser from home WiFi

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4 hours ago

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user_2n1l7h

Visitor

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8 Messages

Also- no issues sending email from other 3rd party services (gmail).

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4 hours ago

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