3 Messages
help with an email
I have 2 Comcast email accounts. Both accounts download to my MS Outlook, but when I go online to Xfinity to check emails if I am away one of the emails will not download. I get messages that the entered credential or authentication information does not work or are no longer accepted by the provider. So I did all that I could find and even changed the password. Then I got a message the the provided login data to access mail imap.comcast seems to be wrong. I can't find what it is supposed to be.
XfinityJeniece
Official Employee
•
2.2K Messages
2 months ago
Hey there, user_34rurd, thanks for reaching out through Xfinity Forums regarding your email account. I know how important it is to have access to your email services. Are you only having issues with your email through Outlook? Are you able to get logged in through the website? Also, are you only having issues on one device or on multiple devices?
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