1 Message
Help with All my emails from last February
Hi I tried using the Xfinity assistant but was not able to find an answer to the issue that I'm having. Checking back on all my emails everyone from February 2024 seems to have disappeared and I don't really know how that happened.
XfinityArmand
Official Employee
•
1.9K Messages
2 months ago
Thank you so much for taking the time to reach out to Xfinity Support @user_babsanekc! We are so glad to hear from you and want to help in any way that we can with ensuring you are having the best experience with your service. No worries! You have reached out to the right team to help get things squared away. So that we can get started, please feel free to shoot us a message with your details, and we can get the ball rolling for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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