kh4321's profile

Regular Visitor

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1 Message

Tue, Dec 15, 2020 12:00 PM

Getting "email address is already associated with an Xfinity account"

I would really like to use the email I have used for many years for my Comcast correspondence. When I try to enter it, I get the "email address is already associated with an Xfinity account"

 

I had a comcast telework business account that used that email. I contacted that team and they had me remove that email from the payment center login which I did a week ago.  I still get the email address in use error when trying to add it to my new residential account. 

 

I have searched on this topic in the forum and it seems there is no solution other than having a comcast tech manually fix this somewhere in the billing/provisioning system. I have no other comcast login other than the payment center (which is not using that email).

 

I have tried contacting support via phone and chat and no one can help. 

 

@ComcastJonathan can you help me out? 

 

thanks 

Responses

Official Employee

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839 Messages

6 m ago

Hi there, I'll respond in your PM, thanks!

I am an Official Comcast Employee.
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