Visitor

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6 Messages

10/20/2026 7:18 PM

Folders and contacts missing in email

Greetings,

I am not sure what has happened, I did ignore some messages in the weeks prior to my email format changing and sure enough it changed. I no longer have access to my saved folders, contacts, and I guess whatever else the old format provided. I am learning the new presentation ok, and the thing is I can access the old format of presentation on my phone. I still have my main email address, just not anything that has historically been attached. PS a warning I tend to find other things to do that don't involve a computer screen. I don't think I am in a hurry, nothing is unavailable, it's just easier to work on the laptop. Thanks for any help.

Jim

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Official Employee

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4.5K Messages

12 hours ago

Hey there, @user_467jdn, thanks for reaching out through Xfinity Forums. I can understand the confusion with the email layout changing and your folders and contacts no longer appearing on your laptop. Since you can still access the previous setup on your phone, are you signed in to the same email address on both devices?

 

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