Visitor
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2 Messages
Filter rules option
Hi - the "Filter rules" option has disappeared from my account -- accessing like previously (through gear - email settings - etc.), but the filter is no longer there!
Visitor
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2 Messages
Hi - the "Filter rules" option has disappeared from my account -- accessing like previously (through gear - email settings - etc.), but the filter is no longer there!
CCZachary1
Problem Solver
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672 Messages
3 years ago
@user_c44372 Thank you for reaching out to the Xfinity support team. Are you going through the Xfinity website? Did you have any issues when logging in to your email address?
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user_c44372
Visitor
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2 Messages
3 years ago
Logging on, as always, through xfinity to access email.
The "Filter rules" option is missing under "Settings". Everything else is as previously.
Getting lots of Spam (although most is directed into Spam folder)
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BruceW
Gold Problem Solver
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26K Messages
3 years ago
"Filter Rules" does not appear on my Android phone when I view the Email Settings page with the standard browser settings, but mobile devices might be able to access these at https://connect.xfinity.com/appsuite/#!!&app=io.ox/settings&folder=virtual/settings/io.ox/mailfilter if your browser has a "Desktop site" mode. Google Chrome's option looks like this:
but unless the screen is very large you are likely to find the Filter Rules page difficult to use in this mode.
(edited)
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user_d03f5a
Visitor
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1 Message
2 years ago
Same problem. Webmail does not have any options to set filters under the “email settings” tab.
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Latoque
Expert
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29.6K Messages
2 years ago
@user_d03f5a
As noted above by @BruceW , if you are using a smartphone or a small tablet, the mobile version of the email software from Comcast will not have all the bells and whistles of the full desktop version. If your browser has a setting for the desktop version, by all means use it, but the font will be really small, and you'll need to enlarge it to work in the filters. I use Vivaldi on an Android phone, and the situation is the same for me.
(edited)
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