file a complaint

It seems Xfinity has made it next to impossible to 1. contact customer service  2. file a complaint and it seems this is why they want AI so they don't have to hire anyone and they don't have to listen to us at all.  As soon as I can find a new provider I'm out !!!  Enough with the [Edited: "Language"] - I have a card on file and yet you charge me late fees for 2 months WHY????   You send me a message that my bill hasn't been paid. Seriously?   YES I'M A [Edited: "Language"] ANGRY CUSTOMER